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Questions

1.What is High-speed Cable Internet Access?

2.What is a cable modem?

3.Can I have High-speed cable Internet Access where I live?

4.Do I need to have cable TV service in order to have a High-speed Cable Modem?

5.Do I need to have any special equipment installed at my residence in order to use a High-speed Cable Modem?

6.Do I need to be home when my cable modem is installed?

7.What is the difference between a 1-way and a 2-way cable modem?

8.What are the minimum system requirements for High-speed Cable Internet Access?

9.Who do I contact to get High-speed Cable Modem service?

10.         What kind of software do I need to connect to my High-speed Cable Internet Account?

11.         How do I configure my computer to connect to my High-speed Cable Internet Account?

12.         How fast is a High-speed Cable Modem? Are different speed packages available?

13.         Are cable modems faster than DSL?

14.         Do cable modems have any advantages over a DSL modem?

15.         If I purchase a cable modem and connect it to my existing TV cable; will it work?

16.         If I have a High-speed Cable Internet Access account, can I still use my Lightspeed Dial-Up account to access Lightspeed?

17.         I recently upgraded to High-speed Cable Internet Access but whenever I check my e-mail, I still get prompted to dial up to the Internet. Why?

18.         How do I set up my computer to send and receive e-mail?

19.         How do I add additional e-mail addresses to my account?

20.         How do I set up my computer to access the Lightspeed Usenet/News server?

21.         Can I change the password for my High-speed Cable Internet Account?

22.         I forgot my password, what do I do?

23.         Can I send faxes with my High-speed Cable Modem?

24.         Can I run a server on my High-speed Cable Modem?

25.         Will a High-speed Cable Internet Account work with Virtual Private Networks (VPN)?

26.         How many IP addresses do I get with my High-speed Cable Internet Account?

27.         How many PCs can I connect to my High-speed Cable Modem?

28.         I want to network my computer and game consoles to my High-speed Cable Modem. Can you help?

29.         I was on a web site that tests my download speed but the results seem low. What could be the reason for this?

30.         I have another question about High-speed Cable Internet Access that was not answered here. How can I get additional help?

Answers

Q: What is High-speed Cable Internet Access?

A:  High-speed cable Internet access is a direct connection to the Internet using a high-speed modem connected over standard television cable lines. Cable modems are currently the fastest way to access the Internet that is readily available to consumers.

Q: What is a cable modem?

A:  A cable modem is a device that connects your computer to your local cable TV line (JCV) and allows you to access the Internet at very high speeds. Since there is not a telephone line involved (with the exception of 1-Way cable modems, see question #7 below), a cable modem is "Always on," which means that the Internet is always available to you.

Q: Can I have High-speed cable Internet Access where I live?

A:  To find out if high-speed cable modem service is available in your specific location, you must inquire with our office either via email support@lsjamaica.com or telephone 1-876-622-5752.

Q: Do I need to have cable TV service in order to have a High-speed Cable Modem?

A:  Not necessarily, as this policy is set by your local cable company office and may depend on where you reside. However, the cost of a cable modem will be significantly higher if you do not presently have cable TV service. For more information about pricing, please contact our office at (1-876-622-5752)  or visit our website www.lsjamaica.com .

Q: Do I need to have any special equipment installed at my residence in order to use a High-speed Cable Modem?

A:  Yes. In order to receive High-speed Cable Modem service, your local cable company will have to install some additional equipment outside of your home, as well as installing the necessary cabling in your home required to install the cable modem itself in your desired location.

Q: Do I need to be home when my cable modem is installed?

A:  Yes. When your High-speed Cable Modem is installed, the cable installer will need to run a cable wire from the outside of your home to the desired location of your cable modem. The installer will also connect the modem to your computer and ensure that your new cable modem service is functioning properly.

Q: What is the difference between a 1-way and a 2-way cable modem?

A:  A 1-way cable modem uses your TV cable line to download data from the Internet and a standard telephone line to send information to the Internet. A 2-way cable modem uses your TV cable line for both sending and receiving data and does not require the use of a telephone line.

Q: What are the minimum system requirements for High-speed Cable Internet Access?

A:  While it stands to reason that the more powerful your computer is, the more benefits you stand to gain with a cable modem, you can use a cable modem with just about any computer system as long as it has a functioning Ethernet card OR USB capability AND meets the minimum system requirements as shown below

Q: Who do I contact to get High-speed Cable Modem service?

A:  Simply contact us by telephone (1-876-622-5752) and inquire about the availability of high-speed cable Internet service in your area.

Q: What kind of software do I need to connect to my High-speed Cable Internet Account?

A:  The required connection software is already installed on most computers along with a web browser and e-mail program. The cable installer will set up the computer to connect to your high-speed cable modem when they arrive to install your modem.

Q: How do I configure my computer to connect to my High-speed Cable Internet Account?

A:  There are two methods which can be used to connect a high-speed cable modem to your PC: Ethernet or USB. If your PC already has an available Ethernet port, Lightspeed strongly suggests that you use this method as your connection. Ethernet is the most reliable way to connect your computer and does not require any additional software to be installed. The USB method requires additional device drivers which will be provided to you on a CD when your modem is installed. Please note that the USB connection method cannot be used on Macintosh computers.

Q: How fast is a High-speed Cable Modem? Are different speed packages available?

A:  Cable modem speeds vary depending on your area. For more information about available speed packages and prices for your area, please contact our office (876-622-5752)

Q: Are cable modems faster than DSL?

A:  Usually, yes. Although DSL is much faster than traditional dial-up access, cable modem speeds are generally much higher than DSL speeds. For more information about available speed packages and prices for your area, please contact our office at (1-876-622-5752).

Q: Do cable modems have any advantages over a DSL modem?

A:  With DSL modems, the closer you are to the central server, the faster your speeds will be. Because of the way the cable system is designed, cable modem speeds are not affected by distance from the central server.

Q: If I purchase a cable modem and connect it to my existing TV cable; will it work?

A:  If you are not a current high-speed cable modem customer, the first thing you need to do is contact your local cable provider and ensure that high-speed cable modem Internet access is available at your residence. Once you know that service is available in your area you can setup an appointment with our office at (1-876-622-5752)  to have the high-speed cable modem service installed. You can purchase a cable modem from your local cable provider or you can lease the modem for a monthly fee. If you decide to purchase a modem on your own you want to make sure that the modem you are purchasing is "DOCSIS 1.0 compliant" (most recent cable modems are). You will then have to contact your local cable company and inform them of your purchase and provide them with the "MAC address" of your new modem in order for them to activate it on your account.

If you are a current High-speed Cable Internet customer and you purchase a modem, you will have to contact your local cable company and inform them of your purchase and provide them with the "MAC address" of your new modem in order for them to activate it on you account. Please note that Lightspeed Technical Support can only offer hardware support for cable modems which were actually provided by your local cable company.

Q: If I have a High-speed Cable Internet Access account, can I still use my Lightspeed Dial-Up account to access Lightspeed?

A:  Dial-up access is not included with a standard high-speed cable Internet access account. Unless you have specifically requested the addition of Dial-Up access to your high-speed cable Internet access account, you will not be able to dial in to a Lightspeed access number. This service is available for an additional fee; please contact your local cable company office for details.

Q: I recently upgraded to High-speed Cable Internet Access but whenever I check my e-mail, I still get prompted to dial up to the Internet. Why?

A:  More than likely, your e-mail software is still configured to connect to the Internet using a Dial-Up connection. Simply configure your e-mail software to use "LAN" (Local Area Network) for the connection type and you should not receive any more prompts to dial up to the Internet when you attempt to check your e-mail.

Q: How do I set up my computer to send and receive e-mail?

A:  To access your Lightspeed e-mail account(s), you will need to set up an e-mail program on your computer, or you c